How to create a test ticket by myself?
If you've signed in using Zoho Email for accesing Zoho Desk, you are ready to create your first test ticket. Before that did you notice that we'd sent you a welcome email that was added as a ticket?
This sample ticket helps you learn the baby steps before you take the plunge. Now, getting back to creating your own test ticket, here are the steps:- Imagine you are a customer and have questions about a product or a software. You will ideally write to the technical support team to find a solution. Similarly, from one of your personal email address (that wasn't used to signup for Zoho Desk) send in an email to your support mailbox. Your default support address will be support.qwertyworks.net .zohodesk.com, where you should replace the <portalname> with that of yours. You could also refer to the sample ticket for your default support address.
- Now in your Zoho Desk account, you should find the email added as a ticket under 'Open Tickets' or 'Unassigned Open Tickets' view.
- Click the subject of the ticket you'd just sent to view its details.
You can either write a response (to check out the editor), visit the ticket properties (to assess flexibility) or close the ticket.
Related Articles
How to manually log a ticket in Zoho Desk?
Most businesses today serve their customers over the telephone. So, once an agent has heard what the customer wants over the phone, he should eventually log a ticket to acknowledge the problem. Zoho Desk provides an intuitive Add ...
What is Zoho Desk and how to use it.
Getting started with Zoho Desk Zoho Desk is web-based help desk software that gives you the ability to manage your customer support activities efficiently. Zoho Desk allows you to assign, track and set up alerts on help desk tickets easily. You can ...